FeatherVPN Privacy Policy

For a VPN privacy is 2nd only to speed. We value our users privacy.
Our website does not use cookies and the VPN service does not log your traffic or your location.

Personal Information

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with FeatherVPN staff or a FeatherVPN automated service. FeatherVPN may share this personal information with its affiliates and use it consistent with this Privacy Policy.

It may also combine it with other information to provide and improve our products, services, content, and advertising.

You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Personal Information Collected

  • When you register with FeatherVPN apply for commercial credit, purchase a product, download a software update, register for a class at FeatherVPN’s website webinar, or channel partner, or contact us or participate in an online survey; We may collect your name, email and password.

  • When you share your content with family and friends using FeatherVPN products or services, send gift certificates and products, or invite others to join you on FeatherVPN, FeatherVPN may collect the information you provide about those people such as name, mailing address, email address, and phone number.

Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We collect anonymous traffic connection information so that we can detect and fix issues with the VPN service.
  • We collect server load and uptime metrics so that we can route your traffic to the best possible VPN exit point.

Should we combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.



3rd Party Disclosure

At times FeatherVPN may make certain personal information available to strategic and channel partners that work with FeatherVPN to provide products and services, or that help FeatherVPN market to customers. For example, when you purchase and activate a mobile device, you authorize the device maker and your carrier to exchange the information you provide during the activation process to carry out service. If you are approved for service, your account will be governed by FeatherVPN and your carrier’s respective privacy policies. Personal information will only be shared by FeatherVPN to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

Service Providers

FeatherVPN shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever FeatherVPN operates.

Legally Mandated Disclosure

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for FeatherVPN to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.


We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.


We do not knowingly collect personal information from children under 13 except where a parent has set up an FeatherVPN ID for their child and provided FeatherVPN with verified parental consent. Learn more about your device’s and browser’s parental controls. If we learn that we have collected the personal information of a child under 13 without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.

International Users

All the information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. FeatherVPN abides by the “safe harbor” frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Safe Harbor Program.

Please note that personal information, including the information provided when using FeatherVPN services, regarding individuals who reside in a member state of the European Economic Area (EEA) and Switzerland is controlled by BADU Networks Inc. on behalf of FeatherVPN.

Privacy Questions

If you have any questions or concerns about FeatherVPN’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us. You can always contact us by phone or email at the relevant FeatherVPN corporate email address or Support number for your country.

All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

FeatherVPN may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.